Returns & Exchanges
If something isn't right, we'll make it right. Here is exactly how it works, with no small print.
- Window30 days from the day it's delivered
- ConditionUnworn, unwashed, with the tags still on
- ExchangesFree within 30 days — different size, different colour, or a different piece
- Return shippingPaid by you, unless the item arrived damaged or we sent the wrong thing
- RefundsBack to your original payment method once we receive the item
How to start a return or exchange
Message us through the contact form on the site with your order number and which piece you'd like to return or exchange. We'll reply with the return address and next steps.
Please don't send anything back before you hear from us — we won't know whose parcel it is.
Contact usIf something arrived damaged or wrong
That's on us. Message us within 30 days with your order number and a photo, and we'll replace it or refund it in full. You won't pay return shipping, and in most cases we won't ask you to send it back at all.
A few honest exceptions
- Items that have been worn or washed can't be returned, for hygiene reasons.
- Items returned without tags can't be accepted.
- Anything marked final sale is not returnable. Nothing in the store is currently final sale — if that changes, it will say so clearly on the product page before you buy.
How long refunds take
We process refunds within 3 business days of your item reaching us. After that it's up to your bank, which usually adds another 5 to 10 business days before it shows on your statement.